Who we are
As an experienced provider of IT consulting, sales and support services it is our mission is to provide Tier One Technology for local businesses, schools and home users.
Although our showroom is a great place to start your experience with Coffs Computers it’s important to know that we are more than just a shopfront. In fact, we are an experienced and dedicated team of IT professionals.
On the front line are our knowledgable retail sales staff who will be happy to help you find the right technology to suit your specific needs. They understand our product range and can provide the kind of friendly advice that makes your decisions easy.
Behind the scenes our technical support team, repair technicians, professional managers, trainers and industry qualified systems engineers are ready to provide ongoing support. With this depth of talent and experience Coffs Computers is able to provide our customers complete end to end IT solutions – plus everything in between.
Driven by a passion for solving problems with technology we are on a quest to provide our local community with top tier products, service and support. We want local business to grow and local schools to thrive. It’s our belief that the right technology solutions can help them do just that.
- RELIABLE PRODUCTS 100%
- COMPLETE SOLUTIONS 100%
- ON-GOING TECH SUPPORT 100%
- HELPING CUSTOMERS AT HOME 100%
- CREATING BUSINESS SOLUTIONS 100%
- SUPPORTING SCHOOLS AND EDUCATORS 100%
Our unique approach
We follow a unique process of discovery and building relationships with our clients because our focus is always on providing tailored solutions for their specific needs.
Retail customers benefit from the experience of our knowledgeable sales staff. If you know what your looking for they will help you find it. But if you’re not sure what you’re after chat to them about your needs and they will provide advice and options to help you make the right selection.
Business and Education customers enjoy the convenience of on-site consultation with one of our experienced Account Executives. While they are well versed in the needs of small to medium businesses and schools at all levels their aim at this stage is to discover the specific technology needs of each client.
Designed for our Education and Business clients this stage involves an experienced Pre-sales Engineer from our Professional Services Team developing and recommending a solution tailored to the customer’s specific needs. We provide advice about hardware, software, deployment, configuration, integration and ongoing managed IT support services.
Depending on the plan this stage may involve procurement and deployment or the integration of new technology with existing technology. Our aim is to make things as easy as possible. We can take care of tasks like asset registration, asset tagging, SOE deployment, on-site machine personalisation, setting up mobile device management systems, establishing data back-up processes, installation of machines and disposal of packaging.
Managed IT services & support
Business and Education customers can enjoy the benefits of an in-house IT department at a fraction of the cost with a customised IT support plan. Technicians can monitor your system, perform updates and patches, backup data, manage servers, plan maintenance, provide support and more. We also make house calls to assist retail customers with IT issues they may be having at home. Plus, our industry qualified technicians can assist with product repairs when accidents happen or viruses strike.
To ensure our customers maximise the investment they make in their technology we offer training options at all levels. Education clients can make use of Professional Development for staff and workshops for students. Business clients may benefit from staff training to improve productivity and confidence with new technology. Retail customers can also enjoy 1-to-1 in-store training to make the most of their new technology purchase.
Our peace of mind promise
Whether your technology needs are simple or complex we provide the appropriate level of service and support to give you complete peace of mind. Why worry about your IT when someone else can do it for you?